• PreSale Tickets on Sale: September 2nd
• Public On Sale: September 9th

Tickets will be available starting September 2 for Golden Ticket holders, followed by early access on September 4 for our email subscribers and partners. General ticket sales begin September 9 at tickets.enchantchristmas.com.

We strongly encourage guests to purchase tickets as early as possible, as many dates, especially weekends, tend to sell out quickly. We don’t want you to miss out on any of the holiday magic we have planned this season!

*This list is subject to change.

Enchant General Admission

• Adult – 18-64
• Youth – 14-17 (Can NOT be purchased alone – must accompany an adult ticket purchase)
• Child – 3-13 (Can NOT be purchased alone – must accompany an adult ticket purchase)
• Infant – 0-2 (Can NOT be purchased alone – must accompany an adult ticket purchase)
• Senior – 65+
• Military (Active, Retired, Reserves) ID will be required
  • Military Guest Only, not applicable to family and friends

Available Add-Ons

• Premier Pass
  • Exclusive Express Lane entry to popular activities, skating to be purchased separately
  • $10 merch credit at the Enchant Gift Shop
  • Lightbulb Cup Cocktail
• Parking
• Ice Skating
• Snow Slides
• Pup Ticket
  • Only available on Paws N Claus evenings

We have several ticket packages and special offers:

• Family Offer, which includes two (2) adult & two (2) junior general admission tickets at a sweet deal. *Discount applied at checkout.
• Friends Night Out Offer, which includes (4) adult general admission tickets at a lower per single ticket price. *Discount applied at checkout.
• Snow Globe Private Suite, which includes 10 tickets + Food and Beverage.
• Special offer for guests who purchase full-price Adult, Youth, or Child General Admission tickets for groups of 10 or more; this savings offer excludes Infant, Senior, Military, VIP, or Suites purchases. This discount is automatically applied at checkout.
• If your group (of 26+ guests) is interested in a private space to meet and mingle, please contact our team. They would be happy to review options for your group: https://www.enchantchristmas.com/book-a-party/

Tickets are non refundable and Discounts can not be applied after the ticket purchase has been completed.

Our website has a 25 ticket limit per transaction, for groups requiring more than 25 tickets, multiple transactions will be necessary.

Our Arrival Window is the earliest period of time you are able to enter the Enchant venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering.
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Once you have entered Enchant, you are able to stay for as long as you would like.

Although you are not able to enter Enchant prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Enchant once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

To change your Enchant visit date, you’ll need to manage your tickets through the link provided in your email confirmation. Specifically, you’ll need to find the “Manage my ticket” or “Manage my orders” option within the email and then select the new date and time. Be aware that ticket prices can vary by date, and changing your ticket may incur additional fees.
Here’s a more detailed breakdown:
1. Locate your email confirmation:
Find the email you received when you purchased your Enchant tickets.
2. Access your ticket management:
Look for a link or button within the email that says something like “Manage my tickets,” “Manage my order,” or similar.
3. Select the change option:
Within the ticket management area, you should see an option to change your ticket date and/or time.
4. Choose your new date and time:
Select the specific date and time you’d like to attend.
5. Confirm and finalize:
Follow the prompts to confirm your changes and finalize the process. Keep in mind that you may need to pay any additional fees associated with the new date or time.

On September 2nd, subscribers will have the opportunity, starting at 10 AM Pacific, to schedule their Golden Ticket for their preferred date to visit Enchant in Los Angeles. Golden ticket holders simply have to click the MyAccount link at the bottom of their order confirmation to start this process.

The opportunity to schedule the date of attendance and to secure limited opportunities will be available exclusively to Golden Ticket Holders for a limited period of time, and it will be first-come, first-served. Once Golden Ticket quantities for certain dates run out, Golden Ticket holders will need to select an alternate date or opt to pay the full ticket price to secure their date of choice.

Golden Tickets are general admission and do not come with any additional activity passes.

Enchant will not grant full or partial ticket or add-on refunds at any time as stated in the Enchant Ticket Terms and Conditions. Please review your ticket purchase carefully and ensure you are selecting the correct date, time and city when you are booking your reservation.

This policy applies to all Box Office and online ticket purchases
Please note: Should local weather conditions require Enchant to cancel or delay an event, we will have a re-accommodation plan for guests to reschedule to another date this season. Tickets can not be held to future seasons as we do not always return to the same cities each year.

If you have purchased Visit Protection, please review the FAQ on that specifically.